When the Marketplace needs more information
If you’re asked to verify or add to information you entered on your Marketplace application, you’ll get notices (letters, emails, or both) telling you which documents to submit. You may get a notice from your health insurance company too.
Which documents to submit
You'll need to send different documents based on what we need to verify:
- Yearly income estimate
- Immigration status
- Citizenship
- Adoption, foster care placement, or court order
- Other issues
Your notice also includes the list of acceptable documents to resolve your particular issues.
After you gather your documents, check out this screen-by-screen guide with pictures (PDF), or follow these written instructions to upload your documents.
Your submission deadline
Your deadline to submit documents depends on the type of information you're asked to confirm:
- You’ll have at least 90 days from the date of your eligibility notice (usually the date you completed your application) to resolve the health insurance issue before your plan could end or change.
- For citizenship and immigration issues, you have 95 days.
What happens if you miss your deadline
If you don’t meet your deadline, we’ll make a new determination of the insurance and savings you’re eligible for. These results will be based on information from our data sources, not what you put on your application.
The new results may change your current insurance eligibility and costs.
- If you were found eligible for a premium tax credit: The amount could change or you may lose it entirely.
- If you were found eligible for savings on out-of-pocket costs (known as “cost-sharing reductions”): The amount could change or you may lose these savings entirely.
- If you told us someone on your application is a U.S. citizen or U.S. national, or has eligible immigration status, but don’t submit the required documents in time: Their health insurance could be terminated.
More Answers: Required documents & deadlines
What should I do if I can't find my notice?
Check your Marketplace account online:
- Log into your Marketplace account.
- Select the application with the data matching issue under "Your applications."
- Use the menu on the left side of your screen to select "Application Details."
Note: You should see a full list of data matching issues that apply to you and your household listed under "Send Documents for Data Matching Issues."
